Business Administration and Entrepreneurship
TIMOTIUS FCW SUTRISNO; Teofilus Teofilus; christina whidya utami
Articles in Press, Accepted Manuscript, Available Online from 31 August 2023
Abstract
This research examines whether entrepreneurship education can optimally cause entrepreneurial intentions, especially in Indonesia and Malaysia. One of the main problems in entrepreneurship education is the relationship between entrepreneurship education and entrepreneurship goals. However, efforts have ...
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This research examines whether entrepreneurship education can optimally cause entrepreneurial intentions, especially in Indonesia and Malaysia. One of the main problems in entrepreneurship education is the relationship between entrepreneurship education and entrepreneurship goals. However, efforts have been made to include entrepreneurship education in formal school systems. In developing countries, the value of research on entrepreneurship education is becoming increasingly prominent. To what extent entrepreneurship education impacts entrepreneurial tendencies in these countries is still being determined. This research was conducted using a meta-analysis, with the determination of criteria, where this study will take articles from journals in the Scopus database with keywords used (1) Entrepreneurial Education, (2) Entrepreneurial Intention, (3) Higher Education, (4) Tertiary Education, (5) Developed Country, and (6) Asia. This research shows that entrepreneurship education can optimally strengthen the entrepreneurial ecosystem and encourage entrepreneurial intentions. Through quality entrepreneurship education programs, individuals can engage in various activities such as training, mentoring, and access to relevant resources
Business and Marketing
Prashant Bari; Sandip Solanki
Articles in Press, Accepted Manuscript, Available Online from 07 September 2023
Abstract
This research paper aims to comprehensively understand the shift brought about by ChatGPT, an advanced generative AI platform, and its effects on traditional online purchase determinants. Through the integration of a systematic literature review of 304 research articles on online purchase intentions, ...
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This research paper aims to comprehensively understand the shift brought about by ChatGPT, an advanced generative AI platform, and its effects on traditional online purchase determinants. Through the integration of a systematic literature review of 304 research articles on online purchase intentions, theories, and constructs, along with an examination of ChatGPT's disruptive capabilities, this study provides valuable insights into the transformative potential of AI in the marketing domain. The literature review process follows the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) approach, employing a top-down methodology. The findings reveal the dominance of TAM and UTAUT as theories in traditional online purchase determinants, while also identifying key determinants such as privacy concerns, rising purchase power parity, and online incentives. These determinants are further categorized based on geographical variations and standard of living, drawing insights from studies conducted across different regions. By exploring the disruptions caused by ChatGPT, this study bridges the gap in understanding the impact of AI technologies on traditional online purchase determinants. The insights gained from this research will assist marketers in effectively adapting their strategies to leverage ChatGPT's capabilities, taking into account factors such as personalization, privacy, data security, and ethical AI use. Moreover, there is a need to align existing studies such as TAM and UTAUT with recent constructs like ChatGPT, highlighting the importance of integrating new technological advancements into established models.
Business and Marketing
sara hamidi; abas asadi
Articles in Press, Accepted Manuscript, Available Online from 17 September 2023
Abstract
This research is performed in order to discuss effective environmental factors on moral marketing in pharmaceutical industry. The adopted research method is descriptive, survey and correlative. In addition, the population of research includes the entire managers and experts of Tehran’s pharmaceutical ...
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This research is performed in order to discuss effective environmental factors on moral marketing in pharmaceutical industry. The adopted research method is descriptive, survey and correlative. In addition, the population of research includes the entire managers and experts of Tehran’s pharmaceutical firms. By the use of the Cochran’s formula, the sample size was determined as 240 individuals. The samples were collected based on a simple random sampling method. Research data are collected through field studies and library investigations. The research instrument was a questionnaire and the reliability of the questionnaire was calculated as 0.846 through the Cronbach’s alpha method. Research data were analyzed through the application of LISREL software and by the use of inferential and descriptive statistical tests. Results of this research indicate that orientation of legal environment (9.35); work environment (8.95) and awareness environment (4.84) have positive effects on moral marketing. On the other hand, orientation of professional environment was found to have no positive effects on moral marketing. Results of rankings indicate that respectively the factors of working environment, legal environment, awareness environment and professional environment have the highest to least importance in terms of moral marketing among pharmaceutical companies in Tehran.
Operation and Chain Management
Nafiza Islam
Articles in Press, Accepted Manuscript, Available Online from 01 December 2023
Abstract
This study is aimed to scrutinise and confer the critical success factors affecting TQM implementation in the banking industry of Bangladesh. After conducting FGD with mid-level bankers and an in-depth literature review, a questionnaire has been developed and checked the reliability by academicians, ...
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This study is aimed to scrutinise and confer the critical success factors affecting TQM implementation in the banking industry of Bangladesh. After conducting FGD with mid-level bankers and an in-depth literature review, a questionnaire has been developed and checked the reliability by academicians, research scholars, and field experts in the banking sector. The results were analysed and summarized through Partial Least Square-based Structural Equation Modeling PLS-SEM. The study revealed a very important loophole in the banking sector of Bangladesh and that is, customer relationship is not getting that much attention that it needs to be. As a service industry, banks need to focus on supplier and supplier partnership which can play the core role in proving uninterrupted services along with quality to customers. Conforming to the result of the study, supplier partnership is not taken into consideration for quality purposes. TQM implementation is a very new concept in the context of Bangladesh. Even though, the highest managerial body has little knowledge, information and understanding about the critical success factors for TQM implementation. It is highly projected that the findings of this study would make an original as well as a practical contribution to the banking industry.
Business and Marketing
Mahbobeh Naeimi majd; Mohammad Ali Abdolvand; Kambiz Heidarzadeh; Hamidreza Saeidnia
Articles in Press, Accepted Manuscript, Available Online from 01 December 2023
Abstract
Background: Service providers are strongly concerned about the negative effects of service failure. Therefore, the negative effects of failures can be reduced by allocating appropriate service recovery efforts.
Objective: This exploratory research aimed to find the reasons for customer complaints and ...
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Background: Service providers are strongly concerned about the negative effects of service failure. Therefore, the negative effects of failures can be reduced by allocating appropriate service recovery efforts.
Objective: This exploratory research aimed to find the reasons for customer complaints and service failure and provide solutions for service recovery in the hospitality industry. Hence, a qualitative approach was adopted and the critical incident technique (CIT) was used to analyze the opinions of experts in the field. Then, the purposive sampling method and the snowball sampling method were employed to interview 15 experts in the hospitality industry, and their views were extracted and studied using the phenomenological paradigm and Delphi method.
Findings and conclusions: According to the results, it was found that most of the participants of the research chose the hotel through the introduction of friends, the respective architecture and service, a work mission, advertising, accompanying foreign guests, previous stay history, and reputation in the service provision. However, the participants mentioned failure to meet expectations, improper behavior, higher prices, nonprofessional personnel (lack of needs assessment), lack of mastery of menu items, and lack of facilities and hygiene items as the factors influencing service failure. According to the results, behavioral protocols and guidelines, guests’ opinions, management experience, supervision, training, and opinions of personnel can be used to improve service delivery. Moreover, the hotel policies in service recovery were known to be the transparent process of complaint investigation, assessment of customer satisfaction, and assurance to guests to solve the problem.
Business Management
fatemeh samadi; idin namegh; maasomeh jafari
Articles in Press, Accepted Manuscript, Available Online from 02 December 2023
Abstract
Studying the prudence behavior of banks and the factors affecting it is of paramount importance for economic and financial policymakers, given the role banks play in financial markets and the rapid reflection of policies in this sector throughout the economy. Thus, this study mainly aims ...
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Studying the prudence behavior of banks and the factors affecting it is of paramount importance for economic and financial policymakers, given the role banks play in financial markets and the rapid reflection of policies in this sector throughout the economy. Thus, this study mainly aims to examine the role of ownership concentration and bank size on the relationship between financial statement comparability and bank risk-taking. This is a correlation-regression analysis research study that uses an applied methodology in terms of performance outcome. The research period is seven years, including the financial statements of 2014-2020. The statistical population consists of banks listed on the Tehran Stock Exchange (TSE) selected by the screening method. Besides, econometric models were used to test research hypotheses and determine the relationships between independent and dependent variables, and the relevant hypotheses were examined using multivariate panel regression. The results demonstrated that financial statement comparability has a significant negative effect on bank risk-taking. It was also found that bank size and ownership concentration have a moderating effect on the relationship between financial statement comparability and bank risk-taking.