Operation and Chain Management
Nafiza Islam
Articles in Press, Accepted Manuscript, Available Online from 01 December 2023
Abstract
This study is aimed to scrutinise and confer the critical success factors affecting TQM implementation in the banking industry of Bangladesh. After conducting FGD with mid-level bankers and an in-depth literature review, a questionnaire has been developed and checked the reliability by academicians, ...
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This study is aimed to scrutinise and confer the critical success factors affecting TQM implementation in the banking industry of Bangladesh. After conducting FGD with mid-level bankers and an in-depth literature review, a questionnaire has been developed and checked the reliability by academicians, research scholars, and field experts in the banking sector. The results were analysed and summarized through Partial Least Square-based Structural Equation Modeling PLS-SEM. The study revealed a very important loophole in the banking sector of Bangladesh and that is, customer relationship is not getting that much attention that it needs to be. As a service industry, banks need to focus on supplier and supplier partnership which can play the core role in proving uninterrupted services along with quality to customers. Conforming to the result of the study, supplier partnership is not taken into consideration for quality purposes. TQM implementation is a very new concept in the context of Bangladesh. Even though, the highest managerial body has little knowledge, information and understanding about the critical success factors for TQM implementation. It is highly projected that the findings of this study would make an original as well as a practical contribution to the banking industry.
Operation and Chain Management
Nita H. Shah; Pratik H. Shah; Milan B. Patel
Volume 7, Issue 3 , July 2023, , Pages 50-58
Abstract
The paper analyses an inventory model for make-to-order policy from the customer to the dealer. The production rate is variable to meet customers’ demands in time and to control the emission of carbon units produced during the manufacturing process. The manufacturing process is not perfect and ...
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The paper analyses an inventory model for make-to-order policy from the customer to the dealer. The production rate is variable to meet customers’ demands in time and to control the emission of carbon units produced during the manufacturing process. The manufacturing process is not perfect and produces defective items depending on the production rate. The dealer invests in green technology to reduce the number of carbon units produced during different stages of manufacturing and storage. Products are deteriorating in nature and their demand is influenced by the selling price of the product and green technology investments. The effect of inflation is also considered in various costs to carry out the study. First, a mathematical model is developed with given constraints and then elaborated with a numerical example. The objective is to find out the optimum values of production time, cycle time, green technology cost, and product selling price to maximize the dealer's total profit. The model is further analyzed to check the effect of marginal changes in inventory parameters on the decision variables and the results are used to study managerial insights.