Essays on Loan Disbursed to Microfinance Institutions by Financial Institutions: Insights from India.

Ashraf Rehman

Volume 7, Issue 3 , July 2023, , Pages 43-49

  The paper attempts to examine the trends of loan disbursed to Microfinance Institutions (MFIs) by various financial institutions over the past 15 years. To fulfil the objective, the study employs secondary data from NABARD and draws a comparative framework of the growth gate and percentage share of loan ...  Read More

Business and Marketing
Assessing the customer's satisfaction with the Service quality of Microfinance Institutions in Iran (Case Study: Shahed Microfinance Institution)

Eslam Karimi; Mojtaba Abbasi Ghadi

Volume 7, Issue 1 , January 2023, , Pages 50-76

  One of the primary measures considered in the customer relationship management (CRM) of banks and financial institutions is assessing the service environment in various forms of needs assessment and satisfaction assessment. Customer satisfaction refers to the evaluation and judgment of customers regarding ...  Read More