Business and Marketing
Assessing the customer's satisfaction with the Service quality of Microfinance Institutions in Iran (Case Study: Shahed Microfinance Institution)

Eslam Karimi; Mojtaba Abbasi Ghadi

Volume 7, Issue 1 , January 2023, , Pages 50-76

  One of the primary measures considered in the customer relationship management (CRM) of banks and financial institutions is assessing the service environment in various forms of needs assessment and satisfaction assessment. Customer satisfaction refers to the evaluation and judgment of customers regarding ...  Read More

Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL

S. VijayAnand; M. Selvaraj

Volume 5, Issue 3 , July 2015, , Pages 189-206

  The position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. With the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting ...  Read More

Effectiveness of Service Delivery in Cardiology Based Corporate Hospitals

B. Srinivasa RaO; T. Sreenivas; U. Srinivasa Rao

Volume 3, Issue 1 , January 2013, , Pages 1-12

  Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of  two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected ...  Read More

Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL Model)

S. F. Amiri Aghdaie; F. Faghani

Volume 2, Issue 4 , October 2012, , Pages 351-361

  This research aimed at   applying SERVQUAl model to examine the relationship between mobile banking services and customer satisfaction. While the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile ...  Read More