Author = Vijay Anand, S.
Number of Articles: 2
Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL
Volume 5, Issue 3 , July 2015, , Pages 189-206
AbstractThe position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. With the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting ... Read More
The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF
Volume 2, Issue 2 , April 2012, , Pages 151-163