1. Performance of Credit Risk Management in Indian Commercial Banks

A. Singh

Volume 5, Issue 3 , Summer 2015, Pages 169-188

Abstract
  For banks and financial institutions, credit risk had been an essential factor that needed to be managed well. Credit risk was the possibility that a borrower of counter party would fail to meet its obligations in accordance with agreed terms. Credit risk; therefore arise from the bank’s ...  Read More

2. Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL

S. VijayAnand; M. Selvaraj

Volume 5, Issue 3 , Summer 2015, Pages 189-206

Abstract
  The position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. With the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting ...  Read More

3. A Study on the Use of Social Media to Understand Consumer Preference: The Case of Starbucks

Ch. Yin Sam; Y. Cai

Volume 5, Issue 3 , Summer 2015, Pages 207-214

Abstract
  The paper seeks to identify Starbuck's experience in using social media, understand how social media is linked to customer knowledge management, and assess how social media services could have contributed to Starbucks success. Starbucks demonstrates versatility to engage customers and support different ...  Read More

4. A Multi-Criteria Decision Making for Location Selection in the Niger Delta Using Fuzzy TOPSIS Approach

P. Destiny Ugo

Volume 5, Issue 3 , Summer 2015, Pages 215-224

Abstract
  Making an informed decision with regards to a suitable business location or site selection for organizations is becoming challenging for business decision makers globally; and even more challenging in business environment that are saddled with uncertainties. The continues raise of multiple criteria variation ...  Read More

5. Factors Affecting Mobile Handset (MH) Buying Decision: An Empirical Study

M. Aftab Uddin; H. Xu; M. Tahlil Azim

Volume 5, Issue 3 , Summer 2015, Pages 225-236

Abstract
  Mobile technology is getting changed very fast in commensurate with other technological hyper changes. Buyers’ expectation from a new cellular phone is also changing over time. Producers, thereby, have to keep themselves abreast of changes in customer taste and preferences to attract, capture, ...  Read More

6. Leadership Style and Job Satisfaction of Greek Banking Institutions

D. Belias; A. Koustelios; A. Gkolia

Volume 5, Issue 3 , Summer 2015, Pages 237-248

Abstract
  The aim of the present study is to investigate the relationship between Greek Banks’ leadership style and their employee’s satisfaction with their job. Leadership is considered to be an integral part of an organization’s structure, policies and strategies, and overall function. Therefore, ...  Read More

7. Gender Bias at Workplace: Through Sticky Floor and Glass Ceiling: A Comparative Study of Private and Public Organizations of Islamabad

M. Ahmad; H. Naseer

Volume 5, Issue 3 , Summer 2015, Pages 249-260

Abstract
  Human Resource Management (HRM) is a noteworthy tool of all the organization. Its significance has puffed-up day by day due to heterogeneous workers and organizations, to recognize and effectively manage workforce diversity by HRM practices. The main purpose of this paper is to investigate gender discrimination ...  Read More