1. Effectiveness of Service Delivery in Cardiology Based Corporate Hospitals

B. Srinivasa RaO; T. Sreenivas; U. Srinivasa Rao

Volume 3, Issue 1 , Winter 2013, Pages 1-12

Abstract
  Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of  two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected ...  Read More

2. A Hybrid Grey-Game-MCDM Method for ERP Selecting Based on BSC

M. H. Kamfiroozi; A. BonyadiNaeini

Volume 3, Issue 1 , Winter 2013, Pages 13-20

Abstract
  An enterprise resource planning (ERP) software is needed for industries and companies that want to develop in future. Many of the manufactures and companies have a problem with ERP software selection. An inappropriate selection process can affect both the implementation and the performance of the company ...  Read More

3. The Intervention of Organizational Characteristics in the Relationship between CRM and Organizational Performance in the Nigerian Insurance Industry

F. F. Olowokudejo; M. A. Obalola; S. A. Aduloju

Volume 3, Issue 1 , Winter 2013, Pages 21-30

Abstract
  The main objective of this study is to find out if organizational characteristics intervene in the relationship between CRM and organizational performance in the Nigerian insurance industry. Relevant literature was reviewed and a model consisting of fourteen variables was conceptualized and tested by ...  Read More

4. E-Waste-Concept, Problems and Solution Policies in India

J. E. Rajput

Volume 3, Issue 1 , Winter 2013, Pages 31-36

Abstract
  Electronic  waste  or  E-waste  is  relatively  a  novel  addition  to  the  ever-growing  hazardous waste stream. It includes discarded electronic and electrical equipment. Developing countries face enormous challenges which are related to ...  Read More

5. Ranking the Lack of Proper Conclusion of Employees’ Criteria by FAHP Method (Case Study: Iran Khodro Diesel Company)

M. Panahi; M. Motaghi; A. Hamze Nejad

Volume 3, Issue 1 , Winter 2013, Pages 37-55

Abstract
  Introduction: human resource plays a very important role in the success or failure of a company. The weakness in conclusion of criteria of model EFQM (Employee's criteria and results) using FAHP method (Fuzzy Analytical Hierarchy Process) will be discussed here as Iranian organizations are usually weak ...  Read More

6. Financial Reporting Delay and Investors Behavior: Evidence From Tunisia

A. Mouna; J. Anis

Volume 3, Issue 1 , Winter 2013, Pages 57-67

Abstract
  This study empirically investigates the relationship between the timeliness of the financial reporting and the corporate governance proxies for companies listed on the Tunisian stock exchange during 2009.It investigates the role of the corporate governance mechanisms on the timeliness of corporate financial ...  Read More

7. A Comparative Analysis on Sony’s Approach to Problem Solving and Decision-Making

V. Naganathan

Volume 3, Issue 1 , Winter 2013, Pages 69-88

Abstract
  Decision making and problem solving are especially important skills for business and life. As an innovation leading corporate, Sony has gradually lost their superiority in innovation and core competences under more and more intensive competition environment. This report is made to investigate Sony current ...  Read More